Akeneo PIM Connector for BigCommerce – FAQs

What is Akeneo PIM Connector for BigCommerce?
It is a SaaS software from StrikeTru that connects Akeneo PIM to the BigCommerce platform. It allows BigCommerce users to quickly setup a link to Akeneo PIM and sync all product catalog data to BigCommerce within minutes. It eliminates a lot of manual and repetitive work involved in updating the product catalog of a BigCommerce store. You can export products and variations, modifiers, categories, standard and custom attributes, and images from Akeneo into BigCommerce.

Are support and upgrades included?
Yes, free support and upgrades are included with the connector. We will keep the connector compatible with all upcoming Akeneo PIM and BigCommerce releases. We will also be adding additional features that will be provided for free.

What is the setup time needed for the connector?
You can install the connector from the BigCommerce apps marketplace with a few clicks. The connector can then be configured in a few minutes. You can then start to sync product data from your Akeneo PIM into BigCommerce with a couple of clicks. The setup and sync process is quick and easy enabled via configuration screens on the UI. Read the Quick Start guide here.

I have a single Akeneo PIM instance that feeds multiple BigCommerce sites. Can I still use this connector and do I pay extra per site?
You can install our connector on each of your BigCommerce stores and connect it to the same Akeneo PIM instance. You can configure the connector to sync the relevant products for each store. There is a connector cost per store.

Is the connector compatible with both BigCommerce V2 and V3 catalog structures?
Our connector is compatible with BigCommerce V3 catalog structure. If you are using BigCommerce V2 catalog structure, we can provide you a customized version of the connector that will work for you. Please contact [email protected] for details.

I am using the older version of Akeneo software, will the connector work for me?
Our connector is compatible with all Akeneo editions (CE, EE, and Cloud Flexibility/Serenity) version 2.x or higher. We highly recommend that you use the latest Akeneo version. If you need help upgrading to the latest version, contact us for help.

Would I get free upgrades when the new features are released in the connector software?
Yes, we provide free updates to our connector. We are constantly working on adding new features, and you can take advantage of those via free upgrades.

Can I export product models and products from Akeneo to my BigCommerce store?
Yes, our connector software allows you to export product models and products from Akeneo. This allows you to automatically setup products and product variations in your BigCommerce store from Akeneo PIM.

I have many custom attributes in my BigCommerce store, can I sync these via the connector?
Yes, our connector software has the custom attributes sync feature. It allows you to indicate any number of Akeneo attributes to be mapped to BigCommerce custom attributes.

Can I sync actual image files as well as image URLs from Akeneo to BigCommerce?
Yes, our connector software allows you the flexibility to map an Image, Text (containing image URL), or Asset Collection attribute to your BigCommerce image attribute. The module is designed to work with both Akeneo community and enterprise edition image management features.

What is TruPIM and is this connector compatible with it?
TruPIM is an affordable SaaS PIM solution powered by Akeneo PIM Community Edition. It is a fully managed service that is ideal for a budget-conscious merchant that wants an affordable PIM backed by expert deployment and customer support services. The Akeneo PIM Connector for BigCommerce is compatible with TruPIM.

Will you support my customization needs?
Yes, we can implement any custom, including complex, requirements. Just contact us at [email protected] with your customization requirements.

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